What really happened at Enron?

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The word Enron is now nearly synonymous with corporate misgovernance. But what really happened there? It’s easy to remember the news sound bites, but those seemed to address only the more egregious and sensationalistic aspects of the debacle. Namely, they focused on rich corporate executives plundering a company while at the same time the investors and employees were left with nothing. Is that really what happened? Yes, that did happen, but if that’s the only lesson we take away from it, we’ll have missed the real reasons behind what went on there.

I recently saw a movie and later read several books about Enron. The movie entitled Enron: The Smartest Guys in the Room, was based on a book by the same name by Bethany McLean and Peter Elkind. The other books were entitled Power Failure: The Inside Story of the Collapse of Enron by Mimi Schwartz and Sherron Watkins and Conspiracy of Fools: A True Story by Kurt Eichenwald. Between them all, they paint a story that you won’t get from reading just one of the books or by watching the movie. Terri saw the movie and read the books as well and she felt the same way. Reading about Enron is like watching a train wreck. It is hard to look away.

Can what happened at Enron be traced to a single root cause? I think it can. The root cause of the most spectacular bankruptcy in the history of business can be distilled down to one key issue. And that is that the reward system within Enron was not aligned with the long term financial health of the company.

The system at Enron rewarded executives who did ‘deals’ with large bonuses and, in some cases, an equity stake based on the absolute size of the deal, not on how well it served the long term financial goals of the company. As a result of this policy, several executives walked away with many millions of dollars in personal wealth after helping to sew the seeds of Enron’s destruction. Despite the size of their financial windfalls, these people seemed like minor players in the affair, partly because they were gone from the company before Enron’s collapse. Those held most responsible for the actual collapse, and whose names were mentioned in all the news reports, were primarily Ken Lay and Jeff Skilling. They are certainly culpable for their part in fostering a culture that encouraged behaviors that were at odds with the investors’ and employees’ long term interests. But they steadfastly maintained their innocence, thinking what had happened on their watch was nothing more than a ‘run on the bank’, or the fault of their subordinates, and that they personally felt company was actually still financially healthy. But the balance sheet told quite a different story. They just weren’t really paying attention to it. Whether they believed their testimony or not is anyone’s guess, but they were the ones in charge and thus needed to be held accountable for the malfeasance of their underlings. Both of them had been warned on numerous occasions about accounting irregularities and both tended to defend, deny, or ignore the warning signs.

When executives are awarded sizable stock grants and stock options, it can cloud their judgment. There are a number of ways to get a stock to increase in value temporarily while at the same time jeopardizing the long term financial health of a company. A few of the more notable accounting tricks used at Enron were counting profits years before they were actually due to accrue and hiding expenses in off-balance sheet entities. These two techniques, which go against everything a reasonably intelligent person should understand at an early age, were the most damaging accounting frauds perpetrated at Enron. These accounting techniques skirted legalities while flouting any semblance of sound fiduciary judgment.

In addition to these accounting irregularities there was a perceived need to expand the company at any expense and so a lot of money was poured into risky third world energy projects which ended up losing hundreds of millions of dollars. This was unrelated to the fake accounting, yet still an important factor in Enron’s eventual demise. It was the executives’ reward system in striking these deals that caused them to get involved in questionable ventures where their own personal wealth would increase even if the deals went sour afterwards.

Another thing that wasn’t necessarily responsible for the company’s financial woes, but did expose Enron’s toxic culture, was traders’ willingness to engage in schemes to bilk the California out of billions of dollars by exploiting some flawed deregulation laws that left that state exposed. This blatant disregard for ethics exposed a rather laissez faire attitude on the part of the management as long as lots of money was rolling in. The movie features incriminating audio recordings of Enron traders conspiring to overcharge for power using schemes with self-incriminating names such as ‘Death Star’ ‘Fat Boy’, and ‘Ricochet’. Again, this alone did not bring down Enron, but it certainly exposed and reinforced the absence of ethics that permeated the company.

I think that these books about Enron should be required reading for all corporate executives and the story of Enron should be a mandatory case study for all MBA programs as a cautionary tale. I found the stories behind the fall of Enron to be as fascinating as they were educational.

U3 Smart Drive

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I recently discovered a new type of USB flash memory device called a U3 smart drive that has the potential change the way that people use PCs. I won one of these on a TechPodcast RoundTable a few weeks ago. Now that I’ve had a chance to use it for a while, I figured I’d write up a review about it.

‘U3’ is a company formed as a joint venture by two flash memory industry leaders, SanDisk and M-Systems. The U3 smart drives make data and programs completely portable between PCs. When you plug the U3 drive into any Windows PC, it carries its own ‘environment’ and makes even borrowed PCs look and feel like they’ve been instantly ‘personalized’.

The U3 smart drive concept takes advantage of the fact that most people use PCs for email, document creation/editing, and web browsing. Imagine that programs, documents, email, and web browser settings were stored on a flash drive that could be securely locked with a password. It would be possible to use even a borrowed PC just like it was your own. When you eject the drive there’d be no trace of activity left on the PC. You could then take it to another PC and start working right where you left off.

Software downloaded for the U3 installs directly on the device, not on the PC. So instead of purchasing applications and installing them on every PC you might use, you can just insert and run the program directly from the U3 flash drive.

Programs that run on a U3 device can be specially modified so as not to use the PC’s registry or leave temporary files. A free SDK is available for software vendors wishing to adapt their programs. A large number of software applications have already been ported, such as OpenOffice, Skype, Thunderbird, Firefox, as well as lot of handy utilities to help sync data between the PC and the U3 drive. Many of the programs are either free or available for a nominal fee. There are over 70 applications available, with more becoming available all the time.

A common question people ask is whether their existing flash drive can be ‘formatted’ to have U3 features. This isn’t possible because the functions are embedded in the hardware. The U3 controller chip causes the device to behave as a combination CD-ROM emulator and flash drive. The CD-ROM emulator includes an auto-launch program that takes only a small portion (~4MB) of the flash. The auto-launch program prompts the user for a password to unlock the rest of the drive (provided he has set a password). Once that part of the drive is unlocked, a small U3 icon will appear in the system tray.

Clicking on the U3 icon in the system tray brings up the U3 Launchpad, as shown below:

U3 LaunchPad

The left side of the launch pad shows the programs on the drive. The right side has all the management utilities for the device. U3 also allows the manufacturer to private brand the drive with logos and links to their websites. In the case of the drive shown in the above Launchpad, Geek Squad (BestBuy) is the reseller brand. Clicking on either of those GeekSquad logos takes you to Best Buy’s GeekSquad website.

Installing programs on the U3 drives is very easy. Just click on the download programs icon and select from any of dozens of the programs and they will automatically download and install themselves. There is also a way to use a U3 installer file and add it through the Add Programs menu item.

Of course, there is always some downside to new technology and a review wouldn’t be complete if I didn’t mention them. First of all, if you lock the device with a password, you can’t use it to move data to non-Windows platforms such as Mac or Linux computers. In addition, the programs installed on a U3 drive will only execute on a Windows PC, so the people who use Mac and Linux computers can’t take advantage of its most salient feature, i.e., executing programs directly from the flash drive. A customer can use it to share data with non-Windows systems, provided they unlock it first.

If you forget the password, there’s no way to retrieve the data (although it can provide a password hint). This security feature also means that if you were to lose the device, there are no worries about having any personal data stolen.

Currently, the largest U3 device available is 2GB, but this will continue to grow as flash drives get larger. Until flash drives got to be around 512 MB, a U3 smart drive wouldn’t have been a practical solution because of the space needed to hold applications. However, as flash drives continue to grow, its value becomes more and more compelling. The Office-like suites can take up about 200 MB each, but most of the other programs that run on these drives are only a few MB and take up only a small percentage of its capacity. It probably wouldn’t work well for very large applications like Adobe’s Photoshop or Illustrator but it will hold data from those applications, so if they are already installed on a PC, then the U3 smart drive can work with them and move data between computers like a conventional flash drive.

After using the device for a few weeks, I really appreciate the value in it. For the first time ever, my bookmarks on Firefox and IE on 4 separate computers are completely synchronized. I’ve gotten to experiment with some new MS Office-like alternatives, and the small size of the flash drive sets a new bar for portability. I’m also impressed with the RoboForm password manager that automatically recalls and fills in passwords on any website that requires them. At first, I was reluctant to commit sensitive data like passwords to anything other than my memory, but after using it for a while, and realizing that the passwords are encrypted and double password protected, I’m really enjoying the convenience of having them all entered automatically. It’s one of those applications which, once you’ve started using it, is hard to give up.

It’s impossible to predict the future, so there’s no way to know whether you’re reading about at an interesting curiosity, or “The Next Big Thing.” I’ve long contemplated a time where instead of lugging around a laptop computer, I could just securely connect with my data and programs on a shared PC with a real keyboard, mouse, and display. To a certain extent, the Internet has allowed some of this to occur, but it has security, availability, and performance issues that may never be completely resolved. To insure security and performance, a physical storage device along with a password will likely be required into the foreseeable future. The U3 device is well positioned to deliver these essential features.

Web 2.0

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I’ve been hearing a lot about Web 2.0 lately and was wondering exactly what is meant by the term. Wikipedia, itself a Web 2.0 concept, has the following definition:

  • a transition of websites from isolated information silos to sources of content and functionality, thus becoming a computing platform serving web applications to end users.
  • a social phenomenon referring to an approach to creating and distributing Web content itself, characterised by open communication, decentralization of authority, freedom to share and re-use, and “the market as a conversation.”
  • a more organized and categorized content, with a more developed deeplinking web architecture.
  • a shift in economic value of the web, up past a trillion dollars surpassing that of the dot com boom of the late 1990s.

However, a consensus upon its exact meaning has not yet been reached.

Tim O’Reilly wrote what is considered a seminal piece on Web 2.0, but even after reading it twice, it’s still difficult to articulate exactly what makes something a Web 2.0 vs. Web 1.0 concept. According to O’Reilly, things like blogs, wikis, podcasts, RSS, and Flickr are examples of Web 2.0 concepts.

One of the common underlying themes I’ve noticed is that the technologies associated with Web 2.0 are open and free. They don’t rely on proprietary software. In the event that they are web-based, they either don’t have an obvious business model (like Wikipedia, for example) or they have a lightweight advertising subsidized model that seems reasonable to most people. You wouldn’t think a Web 2.0 application would lock-in users, but some of the services seem like they are handing out free drugs with a future expectation of a creating dependent addicts who will begin to pay once the freebies run out. In most cases that I know of, when a free service suddenly is no longer free, it creates a mass exodus toward a new free service which users expect to remain free forever. Any service that costs money to run will eventually have to pass those costs on to someone, and the users of the service seem like the most likely candidates. You can write software and give it away for free, but when there are servers humming away consuming power and bandwidth, there is no end to the accumulating costs and so eventually the piper will have to be paid.

It will be interesting to see how Web 2.0 unfolds. According to Tim Berners-Lee, who just started his own blog, Web 2.0 is much closer to what he expected of the web in the first place.