Category Archives: how to

Canceling an XBOX Live Gold membership

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I got an Xbox 360 about a year ago with the hope of using it as a media player for my HP Media Vault because it is supposed to be a DLNA-compliant media server. It’s not. You can get it to work by installing Twonkyvision’s server on the Media Vault (which costs another $40), but it won’t stream Divx/xvid-encoded videos, which pretty much renders it useless as a media player in my opinion.

I’m not much of a gamer myself, and so the Xbox 360 hasn’t gotten much use. For some reason that I cannot recall, I decided to upgrade my Xbox 360 silver membership (which is free) to an Xbox Live Gold membership which costs about $7.99/month. I figured I could always just switch back to the free membership if I didn’t use the Gold membership features. After a while of seeing that monthly charge appear on the credit card, I decided to cancel it. I first tried canceling it on-line via the webpage for Live, then through the Xbox console, and wasted at least a half hour before searching on the Internet only to find out that that only way to cancel it is to call up 1-800-4MY-XBOX (1-800-469-9269) to wait to talk to an operator. And that took an additional 18 minutes, most of which time I was on hold.

I really hate it when a company makes such an obvious attempt to hang on to subscription fees that it causes that level of inconvenience when attempting to cancel a service. Signing up took a few minutes and I didn’t need to call anyone, but canceling took 48 minutes from my life. So I’ll post this here for three reasons:

  • To help someone in the future to not waste time looking for an on-line solution to canceling their xbox live membership.

  • To let Microsoft know that this is a really stupid policy.

  • To let any other company that is contemplating a similar strategy not to do it because customers don’t like it.

    • I hope someone Diggs this and maybe it will get the attention of the person Microsoft who can correct the situation. If they do, I’ll gladly remove this from my blog.

    Google bookmarks

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    Since I’m shilling for Google today, I’d like to also recommend the bookmark feature that they offer in the latest version Google toolbar. I use 3 different computers at home and keeping bookmarks synchronized on them was just about impossible. Two of the computers are dual-boot Windows and Ubuntu Linux, so that makes it even harder. I also use IE as well as Firefox and so that means I have 6 different browsers I can use just on these 3 computers. It was even more complicated when I had 2 additional work computers because then I had 6 more browsers because one computer was a triple boot, XP, Vista, and Ubuntu. About 2 months ago I decided to give the latest Google toolbar bookmarking feature a try and now that I’ve used it I find that I absolutely love it. No matter which computer or browser I’m using, the bookmarks are properly organized and accessible.

    If you use it, you will come to see this image in the toolbar as the most frequently used real estate on your screen

    Even if you’re on a borrowed computer without the Google Toolbar, you can still access your bookmarks in a webpage by going to http://www.google.com/bookmarks

    I should mention that Google Bookmarks use ‘tags’ for organization, so a single bookmark can be listed under several tags. Traditionally, bookmarks could be stored in a hierarchical order, which somewhat defeats the purpose of a bookmark, because you have to go searching through a directory-like structure for it instead of having nearly instant access to it. Unlike organizational tools that are heirarchical, tags are flat, so when you store a bookmark and can’t think of where it belongs, you can put it under several tags. I mention this because if you import your bookmarks and you have multiple levels of categories, Google will make up unique tags for each level. I found that to be a distraction, so I reorganized afterward by editing those tags.

    Reading RSS feeds

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    I’ve been reading RSS feeds for several years. I think that most people, probably 90% of people who use the Internet, still don’t know what RSS feeds are used for. They are a way to keep track of websites that change frequently without having to go visit them all the time. This is done with a news aggregator.

    There are a lot of competing services for aggregating your RSS feeds and I’ve experimented with most of them over time and have finally decided that Google’s works best for me. I’ve used Newsgator, Bloglines, and Yahoo at one time or another and none of them have the features or ease-of-use that the Google Reader offers.

    So if you have been seeing RSS feed logos on web pages, particularly blogs, go ahead and sign up for Google Reader and start reading your web sites through an RSS feed and you’ll never go back to the old way again.

    How to replace surface elements on an elecric range

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    A few months ago, I repaired the washing machine and wrote about it in a blog posting. Lately, our Whirlpool stove was acting up, not heating up its burners (aka surface elements) until they were ‘wiggled’ a bit. It’s actually been a recurring problem for a while, but was isolated to just one or two elements. Over the past year, it seemed that all of them have been having the same issue at one time or another.

    First I took them out and noticed that the contacts were pretty dirty and so I sanded them down, which seemed to help. But then a few of them quickly became intermittent again. I looked at the price of new burners online and found them to be priced quite high, between $30 to $40 *each*. I also realized the receptacles that these coiled burners plug into, which cannot be cleaned, were the the more likely source of poor electrical contact. Those parts weren’t too expensive, about $10 each, so I bought a few of them and spliced them in to replace the ones that were very worn out. This helped quite a bit and we had all 4 elements working reliably for the first time in a long time.

    A few months after that I was noticing that a burner wasn’t working, so I attempted to adjust it in the receptacle and when I turned it on, I heard the a very loud pop and saw a very large blue spark jump from the receptacle. I guess that’s what I get for not ‘doing it right the first time’ and just replacing all the receptacles and burners. After that spark, that burner position no longer worked because it evidently took out the switch/temperature controller in the panel. Later, I had an experience where the other small (6″) burner did something similar and this time the spark melted a section of the burner and it came apart near the receptacle. I resigned myself to getting 4 new burners and 2 more new receptacles. I didn’t realize at the time that I’d need two new switch/temperature controllers too.

    If you price out a range by the sum of its replaceable parts, you’ll quickly realize that it can get expensive in a hurry. I found that the 4 burners and 2 more receptacles added up to over $160 and with a new stove costing around $500-600, it doesn’t make much sense spend a lot of money to fix one that is 17 years old. However, I found that the entire set of burners and receptacles were available in a kit (shown below) for $72 from the repairclinic.com and that put the cost of the repair within reason again. I wished I had seen that kit in the first place and I would not have tried to fix the range a burner at a time.
    electric range surface element repair kit

    It’s really not that hard to work on a range because it has a kind of hinge that lets you lift up the front just like a hood on a car. It even has a way to support the top with some wire supports while you work on it. The receptacles were easy to replace and so were the elements. You do have to be remove power because an electric range it has high voltages, so you should know where the circuit breaker is for the range and make sure to turn power off to the range when you’re about to touch anything that is electrical.

    After I got the burners and receptacles replaced, I learned that the big blue sparks had damaged two of the switch/temperature controllers because I only measure 40 VAC (instead of 240 VAC) across their output so I had to replace two of those too. These parts were not very attractively priced on-line anywhere I looked, so I picked them up at the local appliance store.

    Now the range is virtually new again and the pots actually sit flush on the burners which start up immediately with they are turned on. One of the more gratifying things about working on appliances is that you can become a total geek with your tools and multimeter and in the end, it results in a wife who is happy with the result :-). Very few geek adventures offer that as an incentive.

    UPDATE: 2013-01-19 This repair has kept the stove running reliably for more than 5 years, and so I wanted to confirm that the fix saved us the cost of a new range and made it much more convenient to use, because we no longer worry about whether one of the burners was not heating. So if you want a stove that works like new, my recommendations is to just buy the repair kit and replace all of the burners and receptacles at once.