Canceling an XBOX Live Gold membershipPosted on June 18th, 2007 60 comments
I got an Xbox 360 about a year ago with the hope of using it as a media player for my HP Media Vault because it is supposed to be a DLNA-compliant media server. It’s not. You can get it to work by installing Twonkyvision’s server on the Media Vault (which costs another $40), but it won’t stream Divx/xvid-encoded videos, which pretty much renders it useless as a media player in my opinion.
I’m not much of a gamer myself, and so the Xbox 360 hasn’t gotten much use. For some reason that I cannot recall, I decided to upgrade my Xbox 360 silver membership (which is free) to an Xbox Live Gold membership which costs about $7.99/month. I figured I could always just switch back to the free membership if I didn’t use the Gold membership features. After a while of seeing that monthly charge appear on the credit card, I decided to cancel it. I first tried canceling it on-line via the webpage for Live, then through the Xbox console, and wasted at least a half hour before searching on the Internet only to find out that that only way to cancel it is to call up 1-800-4MY-XBOX (1-800-469-9269) to wait to talk to an operator. And that took an additional 18 minutes, most of which time I was on hold.
I really hate it when a company makes such an obvious attempt to hang on to subscription fees that it causes that level of inconvenience when attempting to cancel a service. Signing up took a few minutes and I didn’t need to call anyone, but canceling took 48 minutes from my life. So I’ll post this here for three reasons:
- To help someone in the future to not waste time looking for an on-line solution to canceling their xbox live membership.
- To let Microsoft know that this is a really stupid policy.
- To let any other company that is contemplating a similar strategy not to do it because customers don’t like it.
Anonymous December 2nd, 2010 at 15:51
I agree with this post it didn’t take me that long to cancel but when i talked to the employee on the support line she kept trying to lure me to staying with discounts and free microsoft points
I currently dealing with a similar issue. I didn’t have the money in my account to renew so it put a hold on my account. I went out and bought a three month gold card but that wont work till I pay the sixty dollars on my credit card and they refuse to remove the credit card until its pain even though I dont owe them.
I hope someone Diggs this and maybe it will get the attention of the person Microsoft who can correct the situation. If they do, I’ll gladly remove this from my blog.
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